Refund Policy
Updated Date: July 28, 2025
1. Refund Eligibility
We offer refunds under the following conditions:
- You request a refund within 7 calendar days of your original payment
- You have not accessed any premium content, including but not limited to:
– Members-only videos
– Downloadable resources
– Private Discord channels - Technical issues on Famtasm’s site or payment gateway
- Billing mistakes (e.g., wrong plan, double charge)
- User forgot to cancel prior subscription and paid again
- Content access was removed unexpectedly
Refunds requested after content has been accessed or beyond the 7-day window will not be honored.
When asking for refunds, we will need to pause your account upon investigating, your subscription will be downgraded to Free, and access to premium content, Discord, and Geoffrey AI will be revoked.
2. Non-Refundable Situations
Refunds will not be issued if:
- The refund request is made after 7 days from the original purchase
- You have already accessed gated content, including watching paid videos, using exclusive tools, or joining premium Discord channels
- You changed your mind and the request is related to dissatisfaction with features clearly described on our site
- All sales are final once content has been used, regardless of intention or time spent engaging with it.
3. No Refunds for Discord Bans
Members who are banned from our Discord server due to violations of our community rules or conduct guidelines are not eligible for refunds.
Access to our Discord community is considered part of the membership benefits. Bans resulting from member misconduct do not constitute grounds for reimbursement, regardless of the remaining subscription period.
4. Refund Process
If you are eligible for a refund:
Email us at support@famtasm.com with your order number and reason for the request. You can also submit a ticket using our form on this link
Refunds will be processed via the original payment method (Stripe or PayPal)
Please allow 5–10 business days typically for the refund to appear in your account.
5. Chargebacks and Disputes
We kindly ask that you contact us first to resolve any issues before initiating a chargeback through your bank or payment provider.
Filing an unauthorized chargeback:
- May result in immediate suspension or permanent termination of your account
- May limit your ability to access any future services or content from Famtasm or Voyatic
6. Contact
For refund requests, questions, or disputes, please email us at:
📧 support@famtasm.com
We’re here to help and always aim to resolve issues fairly and promptly.