Famtasm Help Center
1. What is Famtasm?
Famtasm is a premium members-only platform where you get access to exclusive videos and stories Skylar doesn’t post anywhere else—not on YouTube, not on Instagram.
Membership also includes community perks like private Discord access, members-only resources, and Geoffrey AI—your nightlife concierge.
2. How do I recover a lost password?
No stress. Just go to this link -> Reset Password and enter your email. You’ll receive a link to set a new password.
💡 Tip: Check your spam/junk folder if you don’t see the email within a few minutes.
3. What if I don’t know which email I signed up with?
We got you. We typically send all updates, receipts, and login info to the email you used at sign-up.
Quick tip: Search for “Famtasm” in the inbox of each email address you own. This usually helps you pinpoint which one was used during registration.
💡 Bonus Tip:
You might’ve signed up using your Google or Discord account. If that’s the case, just click the “Login with Google” or “Login with Discord” button on the sign-in page to get in.
If you still can’t find it, reach out to us with any info you remember (possible names, payment proof, etc.), and we’ll help you track it down
4. Why can’t I see the videos after logging in?
When you upgrade your membership, the system links it to the email from the login method you used at checkout.
For example:
If you signed up with Google, your membership is tied to your Google email.
If you signed up with Facebook, it’s tied to your Facebook email.
If you signed up with Discord, it’s tied to your Discord email.
👉 This means you must log in with the same method (Google/Facebook/Discord) to see your videos. If you log in with a different email, the system won’t recognize your subscription.
If you prefer to use another email in the future, you can update it anytime under My Account → Account Details — just make sure you still have access to the email linked to your payment.
Still unsure which email you used?
Check your payment confirmation email — that’s the one tied to your membership. If you’re stuck, contact us at skylar@famtasm.com and we’ll help you connect the right account.
5. My payment failed—what should I do?
A payment can fail because
the bank declines it,
the saved card needs updating,
or authentication was not completed.
Use the recovery link in your payment email, or open the affected subscription in My Account.
Review the amount due and payment details before confirming. Contact support if the subscription is missing or the details look incorrect.
6. How do I update my billing info or card?
Open My Account and select the subscription you want to update. Use its payment-method controls and review any amount due before confirming. Saving a card under Payment Methods alone may not update an existing subscription.
7. When will I be billed?
Monthly and annual paid plans renew at the interval shown at checkout. If you choose the 30-day free trial, $0 is due today.
Unless you cancel before the trial ends, billing starts after 30 days at $22 per month. Your account shows your scheduled next billing date.
8. How can I cancel my subscription?
Cancel the subscription you want to end from My Account. Cancelling stops future renewals for that subscription.
Cancelling during a free trial ends trial access immediately. For a paid membership, review the cancellation confirmation and access end date shown in your account. Contact support if that date differs from the end of your paid period.
9. What do I lose when I cancel?
When your premium membership ends, you lose:
- Access to locked premium videos
- Geoffrey AI access
- Discord member roles & chat access
- Any exclusive content reserved for paid members
10. Can I come back later and resubscribe?
Yes, anytime. Just log in with your old account and select a plan under Join Membership. We’ll welcome you back like you never left.
Still need help? Contact us.
If you couldn’t find the answer to your question or need help with your account, we’re here for you. Just fill out our contact form and we’ll get back to you as soon as possible.